Why Online Reviews Are Essential to Growing Your Business
According to a survey by Search Engine Land, 72% of consumers trust online reviews as much as personal recommendations from real people. Positive customer reviews are considered to be one of the most influential factors in converting new prospects to clients. So, what are the best practices for cultivating reviews?
The Key To Getting More Customer Reviews
There is no substitute for providing a first-class customer experience. This is the basis for any stellar reputation management strategy. The second factor is introducing an effective and systematic process that can showcase your reviews across your brand assets and make it easy for customers to leave reviews.
All reviews are important. Yes, you would prefer only good reviews, but the bad reviews are even more useful as they can point to what needs to be corrected in your business for providing an even better customer experience. Responding the right way to a client who has posted a bad review can turn that client into a customer for life!
How to respond to individuals who did not have a good experience with your business requires finesse and expertise to not only win them back but to also turn them into your best advocates.
We provide a reputation management solution and consulting service that helps you put a stellar client experience in place and provides easy access for your clients to naturally give you feedback in person at your business or online so that you can constantly improve your business services and systems in pursuit of excellence, that builds your business reputation.
Our reputation management program helps you showcase your reviews throughout your web assets and most importantly, to build a client experience that will naturally impress and move clients to praise you by word of mouth or over the internet.
Call us on 1.800.265.0597 to set up a complimentary consultation.